Public Relations New York Tunes Into Conversations

NEW YORK, JANUARY 28, 2010 - The Public Relations New York scene has long held the belief that good public relations fundamentally helps companies achieve strategic organizational goals by reaching out to customers, employees, shareholders, the public and other critical audiences such as investors. One can’t be successful in today’s world unless a company is highly regarded and perceived to be credible and fair. One can’t succeed with a new product unless word-of-mouth is good among customers. Public relations fosters conversations with a company’s many constituencies to win their enduring support and loyalty.
 
With the development of digital communications and social media, the first real measurement that public relations brings to life is the ability to listen. Conversations and reputations are being built and destroyed online every day. Listening and analytical tools enable the Public Relations New York executive to benchmark in real time what’s being said, to whom and about what. This is the foundation for a new campaign development and allows practitioners to see where the opportunities, priorities and objectives are.
 
With the rise of social media, it’s now possible to track the impact of specific communications activities on perceptions of an organization or of an individual leader, and to directly link messages, audience attitude shifts or other communications results to business results. It can also be predicted how communications themes and messages, or specific program activities, will quantifiably drive business outcomes in the future. In addition, Public Relations New York executives have come to recognize that as pressures have increased on every organization to move forward faster and more efficiently, the techniques and standards of communications are playing a more direct role than ever in helping leaders of organizations articulate their visions and their goals. The shift from controlled communications, like advertising, to interactive, relationship-building digital communications has made discussions of strategy and outcomes more immediate and personal.
 
However, the proposition for professionals on the Public Relations New York scene has always been the same — public relations is about providing information that enables people to make decisions based on the information they receive from third parties through various formats and distribution channels. It is also about relationship-building among many different publics that existed then and still exist now.  We are in the midst of one of the most profound revolutions in the history of human communication. This revolution has driven a dramatic and rapid shift in the public relations industry, too.
 
In just a few short years, communication has shifted from analog, hierarchical, controlled and one-way to digital, online, 360-degree, real-time conversations. Clients are demanding that their agencies help them navigate the intricacies and harness the power of this revolutionary media environment. Practitioners on the Public relations New York scene have an opportunity to demonstrate how it can help brands engage before, during and after the sale, and play an ongoing role at the center of the marketing mix.