Jobs' Response: Almost perfect
Posted by Ken Makovsky on July 19, 2010
Kudos to Steve Jobs on most of his press conference in response to the antennae problem that impaired signal strength and sometimes caused dropped calls. He did right by his customers in offering free bumpers and even total refunds on the phone if they were still not satisfied. His apology was appropriate, as was his comment, “We are human, and we make mistakes sometimes.” ...
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