Can you believe Delta's attitude?
Posted by Ken Makovsky on August 30, 2010
“When customers complain, don’t answer, just smile, and they will forget about it! That’s what my boss told me to do every time I get comments from flight passengers annoyed about the malfunctioning seats and video — which are never fixed no matter how many times we report them,” said a steward to me on a recent Delta flight from Copenhagen to New York. Even he was astounded by management’s insensitivity. He added, “No cabin crew wants to fly these planes because we know we are going to get disgruntled passengers.” ...
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